What is the deposit requirement for group bookings?

To secure a group booking, we require a 15% deposit of the total accommodation cost at the time of booking.

What are the payment methods accepted?

Our preferred payment method is via bank transfer, ensuring a secure and straightforward transaction. We also accept credit card payments through PayPal, subject to a 5% service fee to cover transaction costs.

When is the full payment due?

The full payment for the accommodation fee must be settled 2 weeks prior to your arrival date.

What is your cancellation policy for group bookings?

Cancellations made less than 4 weeks prior to the booking date cannot be refunded. Furthermore, should there be a need to cancel within this 4-week period, a cancellation fee equivalent to 15% of the total accommodation booking fee will be applied. We recommend ensuring your plans are firm before this period to avoid any penalties.

How can I make a booking or get more information?

For bookings or further inquiries, please contact us directly. We’re here to help make your group’s stay at Toafa Lodge memorable and comfortable.