Refund and Returns Policy

Returned Merchandise and Refund Policy

Return and Refund Policy

1. Accommodation and Tours
   • Refunds for canceled reservations are subject to our cancellation policy:
     • Full refund if canceled 48hrs before the reservation or tour date.
     • Partial refund may apply for cancellations closer to the booking date.
2. Rental Equipment
   • Rental fees for bicycles and snorkeling gear are non-refundable once the rental period has commenced.
   • Equipment returned early will not be eligible for a refund.
3. Processing of Refunds
   • Approved refunds will be processed within 5–7 business days via the original payment method.
4. Exceptions
   • Customized packages or promotional offers may not be eligible for refunds.
5. Damaged or Lost Equipment
   • Any damages or losses to rental equipment will be assessed, and replacement or repair costs will be charged to the guest.

For assistance with returns, refunds, or any other inquiries, please contact us at info@toafalodge.com